Contact & Privacy Requests

Privacy requests

Send your request to privacy@focustack.io. If possible, write from the email address associated with your account. Tell us what you would like us to do, such as provide a copy of your information, correct information or delete your account. You do not need to include your learning notes or chat history to make a request.

We will verify your identity and authority as appropriate for the request. Sending from an account email alone may not be sufficient for a sensitive request. Do not send passwords, sign-in codes, full payment information or identity documents with your initial message. If additional verification is necessary, we will explain the information required and the method to use.

[REQUEST RESPONSE AND APPEAL PROCEDURE]

Account deletion

For this beta, request account deletion by contacting privacy@focustack.io. Please indicate whether you also want a copy of your information before deletion. We will explain the applicable process and any verification required.

[DELETION PROCESS AND TIMING DISCLOSURE]

Deleting a Focustack account is different from logging out, removing a Google connection or deleting an individual learning record. Account deletion cannot remove the original videos from YouTube or erase information independently held by a third party outside the scope of the applicable request. Browser drafts on your devices may need to be cleared separately. We will identify applicable exceptions and retained information rather than promise immediate erasure of every copy.

Newsletter choices

Use the unsubscribe link in a newsletter to stop marketing messages, or contact support@focustack.io. You can use the beta without subscribing to marketing updates. Unsubscribing does not delete your account or stop necessary account and security messages.

Reporting an underage account

The beta is available only to users aged 18 or older. If you believe an ineligible person has an account, contact privacy@focustack.io with the minimum information needed to locate the account. We will investigate and take appropriate action. Do not send additional sensitive information about a child unless requested through an appropriate verification process.

Copyright concerns

Send concerns to copyright@focustack.io. Identify the work, the material or link in Focustack that concerns you, where it appears, and how we can contact you. Explain your relationship to the rights holder. If your concern is about the original video on YouTube, you may also use YouTube's own reporting process.

[COPYRIGHT PROCEDURE DISCLOSURE]

Security reports

Send a concise description and the location of a suspected problem to security@focustack.io. Do not access other people's accounts or include their personal information to demonstrate a problem. This contact channel is not an authorization to test systems without permission or a promise of a reward.

Read our Privacy Policy, Terms of Service and Cookies & Similar Technologies notice for more information.